Support

Contact Support

For app issues, account questions, bug reports, refund-related guidance, or feature requests, email us at contact@mydatelog.com.

Include the device model, app version, and a short description of the issue so we can respond faster.

What to include

• Your account email address, if the issue is tied to sign-in or purchases.
• Your device type and operating system version.
• The app version and the steps that caused the issue.
• If the issue is related to place or birth place autocomplete, include what you typed and whether suggestions appeared.
• Screenshots if they help explain the problem.

Response scope

• Technical support for app issues and unexpected behavior.
• Help with account access, deleted data requests, and general feedback.
• Feature requests and product improvement suggestions.